Jupiter Bike Warranty

JUPITER BIKE 2-YEAR WARRANTY

If you are unhappy with your purchase, you may return the undamaged/unused product back to us in the original shipping container within 30 days to receive a full refund.

All new Jupiter Bikes are covered under our manufacturer's 2-year limited warranty for the original owner against all manufacturing defects if the product is registered within 30 days of receiving the product. The 2-year warranty begins once the initial owner has received the product.

REPLACEMENT PROCEDURES & RESPONSIBILITIES

This Limited Warranty ("Warranty") is issued by Jupiter Bike. It applies to all new bikes purchased in the United States on or after May 20, 2024 (the "Product(s)") and is provided at no extra charge. All Jupiter Bike e-bikes and/or accessories purchased prior to May 20, 2024, will be shipped with a standard 1-year warranty. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product which may vary by state in the United States. This Warranty does not affect these rights. Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.

As explained in more detail below, Jupiter Bike warrants the Products for a limited time from the date of original retail purchase against defects in materials and manufacturing when used normally in accordance with Jupiter Bike's published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. *Original retail purchase* means the Product was purchased new for the first time from an Authorized Jupiter Bike Retailer or directly from Jupiter Bike.

Frame

Jupiter Bike Ebike frames are covered by a replacement warranty for 2 years.

The warranty includes a replacement frame only. Labor charges to change over parts to replacement frame are not included. Changeover labor must be performed by an authorized Jupiter Bike employee

Jupiter Bike reserves the right to use refurbished stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Jupiter Bike.

Frame issues that are excluded from this warranty include but are not limited to:

  • Corrosion
  • Paint fade, scratches, impact marks
  • Impact damage
  • Nonreversible modification (drilling/welding)
  • Chain guard mount to the frame if applicable

Batteries

Jupiter Bike batteries are covered by a 2-year warranty.

A defective battery will be repaired or replaced at no product cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective only by Jupiter Bike staff.

This Limited Warranty does not cover:

  1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
  2. Scratches, dents and cosmetic damage, unless caused by Jupiter Bike;
  3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
  4. Ordinary wear and tear;
  5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Jupiter Bike with the Products;
  6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
  7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
  8. Products used or purchased outside the United States.
    1. In addition, with respect to the battery, this Limited Warranty does not cover defects or damage;
    2. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
    3. Where any of the seals on the battery are broken or show evidence of tampering;
    4. Where the battery has been used in equipment other than the bike for which it is specified;
    5. The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend that you use a battery of other brands on Jupiter Bike e-bikes. Although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, and there may be incompatibilities leading to damage to our motors and displays.

Parts & Components

Original Jupiter Bike parts & components are covered by a limited warranty. The customer is responsible for the cost of shipping any warrantied part(s) to Jupiter Bike.
This Limited Warranty does not cover:

  1. Ordinary wear and tear that is not the result of defects in workmanship or materials. Wear and tear can be assessed by Jupiter Bike. Parts not typically covered include but are not limited to:
    1. Brake Pads
    2. Rotors
    3. Spokes
    4. Tires/Tubes
    5. Chains
    6. Chain Rings
    7. Cassettes
    8. Crankset
    9. Parts compromised due to corrosion due to the elements (moisture, heat, etc).
    10. Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
    11. Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
  2. Labor charges for part replacement or changeover.
  3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
  4. Scratches, dents and cosmetic damage not caused by Jupiter Bike.
  5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
  6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Jupiter Bike.
  7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
  8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
  9. Products used or purchased outside the United States.

THIRD-PARTY COMPONENTS ON JUPITER BIKE-BRANDED BICYCLES

There may be an applicable warranty from the third-party manufacturer for non- Jupiter Bike components, such as drivetrain, brakes, or suspension parts. For Warranty information for third-party components please visit the manufacturer's website for more information of these products. Third-party components are not covered by this Warranty. Your Authorized Jupiter Bike Retailer will be able to provide you with more information.

WARRANTY LABOR

As a valued customer, you will not be charged for any labor incurred in the processing of warranty claims. This exemption from labor charges will be applicable for 2 years from the original retail purchase date, if you have the service completed by a certified Jupiter bike location.

TERMS OF WARRANTY

To take advantage of this Warranty, you must have completed product registration within 30 days of receiving the product and submit a dated proof of original retail purchase to Jupiter Bike. In all events, Jupiter Bike reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Jupiter Bike will either repair the Product or, at Jupiter Bike's discretion, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Jupiter Bike before the replacement is provided unless otherwise agreed to by Jupiter Bike in writing. The customer is responsible for the cost to ship the Product to Jupiter Bike.

WARRANTY PROCESS INITIATION

The first step is to contact customer Service at your original certified Jupiter Bike location of purchase. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized Jupiter Bike Retailer or support@jupiterbike.com if purchased on the JupiterBike.com website.

SHIPPING DAMAGE COVERAGE

While we take every reasonable precaution to ensure that products are well-packaged, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping-related damage must be reported to the freight company and to us within 7 days of delivery. Take pictures of the damage and ask the freight company for confirmation or claim number. Please email support@jupiterbike.com describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.

Notwithstanding such limitation, Jupiter Bike agrees to replace such damaged Products if you:

  1. Notify Jupiter Bike of damage to a Product in the shipping process within seven (7) days of the date of delivery of the Product
  2. Promptly provide Jupiter Bike with dated pictures and/or a video of the damaged Product
  3. Return all original packaging and paperwork included with the Product
  4. Inspect the Product immediately upon receipt of the Product; or

Note in clear detail any immediately recognizable damage to the Product on the shipper's Bill of Lading prior to signing off on the shipment of the Product

 

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Jupiter Bike will not be responsible for the replacement of any Products damaged during such shipping method.

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.

DISCLAIMER OF IMPLIED WARRANTIES

THIS IS A FULL AND COMPLETE STATEMENT OF JUPITER BIKE'S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. JUPITER BIKE'S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL JUPITER BIKE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY JUPITER BIKE'S NEGLIGENCE. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, JUPITER BIKE HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

 

 

After reviewing this warranty policy you can contact our tech support during regular business hours at (813) 609-2453 and issue a warranty claim.

EXTENDED WARRANTY