Jupiter Bike Shipping Policy
Shipment Processing Time
We try to process all orders placed on our website within 1 to 2 business days. Orders are shipped via ground shipping method and average delivery times are 1-2 business days for East Coast, 3-4 days for Midwest, and 5-6 days for West Coast.** The Summit Electric Mountain Bike may ship via Truck Freight due to it's large size. The carrier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you.
Holiday Shipping
Due to the high volume of orders during November and December please allow up to 2 extra business days for order processing and up to 2-3 extra business days for delivery. While our team is always working to get your orders to you as quickly as we can, the shipping carriers are working at full capacity this year and are taking longer than usual to process and deliver the packages.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@jupiterbike.com with your name and order number, and we will look into it for you.
Items Damaged During Transit
While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of damage and ask the freight company for a confirmation or claim number. Please email support@jupiterbike.com describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.